UK Chalkboard Company Ltd is dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@Chalkboardsigns.co.uk or you can call us at 01702 808046
Our Production Address:
UK Chalkboard Company Ltd
L20, Leapingwells Farm, Hollow Road, Kelvedon CO5 9DB
Phone Opening hours
Monday - Friday 9.30 to 16.30pm
Head Office Address:
A10 Priory Works, Priory Ave, Southend-on-Sea, Essex SS2 6LD
All boards are handmade and made to order, we cannot guarantee that the boards will be cut the exact size that is required *this is due to the cutting equipment and blades that we use, the boards can be up to 5mm out on each side that is cut also be aware tape measures vary between brands and can give a different a slightly different measurement.
If you purchase more than one board of any kind. we cannot guarantee that every board will be cut to the same size, (*as above)
We try to ensure all of our items are described as accurately as possible, but please be aware all images and descriptions are provided as a guide only, actual products may vary slightly. Please note products may appear different on computer screens especially colours, if you are unsure about the look or colour of a certain product please contact us.
All of our items are handmade, chalkboards are cut by hand, roller painted. Our frames and A-boards are also made by our in-house carpenter.
Please be aware due to our products being handmade their appearance, texture, and colour will vary slightly.
We always try to get as much information as possible from our customers regarding their design requirements to make sure the work meets their specific requirements.
Our designers are happy to make minor adjustments and changes to the artwork.
However, if there are major changes or a customer has changed their design brief and the artwork has to be re-designed this will incur an extra design charge of £25 per hour with minimum of one hour charge.
APPROVAL PROCESS AND TERMS:
You will receive a design approval email, where you can inform us of minor changes, at this point we urge you to check all spelling, positioning and every detail you require on the board as once approved by yourself you are confirming that all spelling, positioning is 100% correct as what you see is what you will receive, by approving the artwork you have agreed that everything is correct and you will take full responsibility if there are any layout, grammatical error's of any kind, and we will not be held responsible in any way, No refund will be issued and you will need to purchase again if you require a replacement.
We can only recommend using our pens with our boards as these have been tested. There are other pen suppliers and wholesalers that recommend liquid wet wipe pens that simply do not wipe off cleanly. We cannot be held responsible for any shadows or ghosting left on our boards if purchasing liquid pens from an alternative supplier and we are unable to offer any assistance or refund against our chalkboards because of the ghosting caused by other pens.
Please note that all of our products are made to order and therefore usually cannot be dispatched the next working day. If you require a product urgently please call us and we will aim to make and dispatch your order in time.
Our turnaround times are:
Blank boards (standard sizes): 1-3 working days
Blanks boards (bespoke sizes): 1-3 working days
Framed boards, pavement signs, A- boards etc (standard sizes): 3-5 working days
Framed boards, pavement signs, A- boards (bespoke sizes): 3-5 working days
Magnetic chalkboards: 3-5 working days
Blank shaped boards: 3-5 working days
All boards with logos or general artwork: 2-5 working days
All boards with menus or table plans: 5-7 working days
Express service: receive your items by a specified date £21.95 + VAT
Our standard delivery prices are:
£5.99 for items sent by DPD– this is typically for small items under A3 size.
£9.99 for delivery by courier – this is typically for larger items over an A3 size
£14.99 for delivery by courier - this is typically for extra large items such as an 8ft x 4ft Sheet
Please note that these delivery times are an ESTIMATE only and delivery dates may vary due to the high demand of products, we will try to keep customers updated if an item will be delayed. Although we try to keep our standard size boards in stock, occasionally items might be out of stock; in this case, we will inform you if it will delay your order.
Please be aware that we are not responsible for items once they are sent out for delivery. If an item is delayed by our courier company or damaged we are not liable, however, we will investigate and try to resolve the problem. All items sent by courier should arrive the next working day once they are sent out for dispatch. If this is not the case we will investigate the problem with our courier company.
If there is damage externally please refuse to sign for the package and let us know immediately. Please check the contents thoroughly before signing. If your chalkboard is damaged on the inside upon opening please let us know immediately, but if you have signed for the goods there will be a charge for replacement.
We take great care in our products and ensure that our products leave us in perfect condition. Although if you are unhappy with a product please let us know within 7 working days of receiving the order. Although this does not apply for art-worked boards and board cut to a specific size, please see "APPROVAL PROCESS AND TERMS" above and bespoke custom size boards see below.
You are responsible for returning the items to the address above. Please email us or call us on 01702 808046 to talk to our customer service team.
Standard size boards can be canceled within 24 hour notice at to the dispatch date and a full refund will apply. Bespoke boards and boards with artwork will be subject to a cancellation fee and please note you are responsible for returning the items to the address above.
As all of our goods are made to order we must urge you to check the contents BEFORE signing for the goods as you are signing to say you have received the goods in good order and are happy them, if someone else signs for the board on your behalf you must make them aware the both check the item for damged BEFORE signing for them as once they are signed for at your address the item becomes your full responability and we are not liable for any damges in anyway to the items.
PLEASE BEAWARE the couriers are supposed to wait we have been informed by the courier company who deiver our goods, if they refuse to wait sign as damged and let us know so we can report them.
Goods that you refuse by the courier and DO NOT sign for are subject to a full refund or a replacement product within 7 days of the delivery attempt.
We accept no liability for consequential losses or re-work costs arising from any faulty or damaged products.
Products that are not faulty can be refunded, the item(s) must be returned in unused and new condition and the customer is liable for postage costs/collection costs of the item. Please ensure products are wrapped and packaged carefully to avoid damage when returning the item. We cannot issue a refund until we have received the goods in good condition. We recommend you obtain proof of postage when returning any items.
Due to the nature of bespoke products we cannot offer a full refund on these items once they have been delivered. A partial refund will be offered if you wish to return your item also you are responsible for returning the items to the address above.